1. General Policies

1.1 Age Restriction

Services and products are exclusively available to clients aged 18 or older.

1.2 Compliance

By agreeing to these Terms, you confirm you will not use our services or products for any illegal or unauthorised purpose and will comply with all applicable laws, including copyright laws.

1.3 Non-Refundable Services

All appointments and services are non-refundable unless stated otherwise in the Refund and Returns Policy.

Products marked as “sale” or “pre-order” are non-refundable.

1.4 Rescheduling Appointments

Appointments may be rescheduled with a minimum of 48 hours’ notice. Each booking allows for one reschedule only.

1.5 Restricted Topics

Our readings and services do not cover medical, legal, financial, or death-related topics. They are provided for entertainment purposes only. Any actions taken following a reading are the sole responsibility of the client.

2. Online Store Terms

2.1 Accuracy of Information

You agree to provide accurate and complete purchase and account information for all transactions.

2.2 Errors and Omissions

We reserve the right to correct any errors or inaccuracies in product descriptions, pricing, promotions, or availability without prior notice.

2.3 Order Cancellation

We may refuse or cancel orders at our sole discretion, including cases where purchases appear to be made by dealers, resellers, or distributors.

3. Services

3.1 Service Booked = Service Delivered

The service you book is the service you will receive; substitutions or exchanges are not permitted.

All service payments must be paid at time of booking.

3.2 International Clients

Readings for international clients will be conducted via Zoom or WhatsApp.

Failure to provide accurate contact information may result in a loss of appointment with no refund.

3.3 Time Zones

All appointments are scheduled according to UK time (GMT/BST). Please verify the time during booking.

4. Products

4.1 Product Availability

Certain products may only be available online and in limited quantities.

4.2 Colour Accuracy

We strive to display product images and colours accurately but cannot guarantee your device’s display will match the actual product.

4.3 Pricing and Modifications

Prices are subject to change without notice.

5. Special Offers

5.1 Discounts and Offers

Offers and discount codes cannot be combined or used on sale items.

6. Meditation Classes

6.1 Block Booking Discounts

Meditation classes with discounted rates must be booked as part of a 7-week block. Missed sessions cannot be rescheduled or refunded.

7. Refund Policy

Please refer to our separate Refund and Returns Policy for details on refunds and returns.

8. Liability

8.1 Limitation of Liability

Mystical Moon and Sage shall not be held responsible for any losses or damages incurred due to the use of our services or products.

8.2 Indemnification

You agree to indemnify Mystical Moon and Sage from any claims arising from your breach of these Terms.

9. Copyright and Intellectual Property

9.1 Copyright Protection

All materials provided by Mystical Moon and Sage are protected by copyright.

Unauthorised use will result in legal action.

10. Agreement

By making a purchase or booking a service, you confirm your agreement to these Terms.

Governing Law These Terms and Conditions are governed by the laws of the United Kingdom.