1. General Refund Policy

Our refund policy is designed to provide clarity and transparency for our customers. Please read the following carefully to understand your rights and obligations.

1.1 Non-Refundable Items

Certain items are not eligible for refunds, including:

Customised or personalised items.

Perishable goods.

Digital downloads once accessed or downloaded.

1.2 Conditions for Refunds

Refunds may be granted under the following conditions:

The item is returned in its original condition within 30 days.

Proof of purchase is provided.

The item is defective or damaged upon receipt.

2. Refund Process

To ensure a smooth refund process, follow these steps:

2.1 Initiating a Refund Request

Contact our customer service team via email or phone.

Provide details of your order, including the order number.

Specify the reason for the refund request.

2.2 Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

A prepaid return label will be provided for defective or incorrect items.

2.3 Refund Approval

Once your returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be processed within 7-10 business days.

3. Exceptions and Special Cases

Some exceptions to the general refund policy apply.

3.1 Sale Items

Sale or clearance items are not eligible for refunds unless defective.

3.2 Late or Missing Refunds

If you have not received your refund after 10 business days, check with your bank or payment provider.

Contact customer service for further assistance.

4. Contact Information

If you have any questions about this refund policy or require assistance, please contact us:

Email: mysticalmoonandsage@gmail.com